Stepien Lake takes the security and privacy of data seriously. Our Privacy Notice sets out our approach to compliance with the EU General Data Protection Regulation and provides information about how we use and manage data. Click here to read our Privacy Notice.
Client Interest Policy
In accordance with the SRA Accounts Rules, it is the firm’s policy to account to its clients for a sum in lieu of interest on a fair and reasonable basis. Click here to read our Client Interest Policy.
Stepien Lake is committed to providing a first class service to each and every client. We recognise that there will be occasions when we may fail to achieve the very high standards we set for ourselves and which our clients expect from us. Mistakes may occur, things may go wrong or we may fail to explain something clearly. When something does go wrong, we need you to tell us about it straight away so that we can put matters right without delay. Addressing your complaint or dealing with your concern as quickly as we can is important to delivering the first class service we strive to provide.
If you have any complaint, question or concern whatsoever about the service we are providing or have provided to you we ask you to let us know immediately and we promise to deal with your complaint without delay. Click here to read our Complaints Policy.
The Bribery Act 2010 came into force on 1 July 2011. It is the Firm’s policy to comply with the Act and to conduct its business in an honest and ethical manner, avoiding any appearance of impropriety.